I will now transfer your complaint to my Since the player stopped responding to our questions, we are. Hi, I have looked into this with our Payments team and have been advised that the withdrawals have now been processed. There was an unique issue on the system. I won $ at Leo Vegas recently and requested a lump sum withdrawal which was approved on after completion of the verification process. I'm sorry to hear about your delayed withdrawal. The player later confirmed that the payout was received after approximately 11 days. . Deputy Complaints Team Lead This delay may be caused by.